Not one agreement lost

A broken promise costs more than poor work: it undermines trust. For a busy consultant promises drown in threads, and the client notices before you do.

As you talk, tell the assistant what you promised, to whom and by when. She keeps the list of open commitments and reminds you early, not once the deadline has passed.

A client does not want to repeat what they already told you. When you remember the detail of their situation, the conversation goes deeper, and it feels like respect.

Ask about a client and Hermes gathers a file: where you started, key decisions, what worked, open questions. She fills it in herself after every touch.

Most of a consultant's income is repeat work and referrals. Without a system clients drop off your radar, and you find out when they are already with someone else.

Hermes watches who has had no touch for a while and offers a reason to come back: not an empty how are you, but something tied to their situation. She drafts the message herself.