Updated June 2026

Cross-Border Payment Terms

These Cross-Border Payment Terms explain how payments for intakto (the “Service”) are sold and processed, who the seller of record is, and how taxes and invoicing work. They form part of your agreement with HumanOps B.V. (“we”, “us”) and are read together with the Terms of Service and the Refund Policy.

1. Merchant of Record

1.1. Your purchase of the Service is sold through Lemon Squeezy acting as Merchant of Record (the “MoR”). This means Lemon Squeezy, not HumanOps B.V., is the seller of record to you for the transaction.

1.2. As Merchant of Record, Lemon Squeezy:

  • concludes the sale of the subscription to you as the reseller of record;
  • collects payment and handles billing;
  • calculates, collects, and remits applicable EU VAT (and other applicable sales taxes) for your purchase;
  • issues the invoice or receipt for your purchase;
  • processes refunds and chargebacks.

1.3. HumanOps B.V. provides and operates the Service itself. Lemon Squeezy handles the commercial sale and the tax and payment layer. Your purchase is therefore subject to Lemon Squeezy’s customer terms in addition to our Terms of Service.

2. Price and currency

2.1. The Service is offered on a single plan: EUR 29 per month, paid in advance. All prices are quoted in euro (EUR).

2.2. Depending on your location, applicable VAT or sales tax may be added at checkout and shown before you confirm. The Merchant of Record determines and applies the correct tax for your location.

2.3. If you pay using a currency other than euro, your bank or card provider sets the exchange rate and may add conversion fees. We do not control and are not responsible for those rates or fees.

3. Taxes

3.1. For consumers in the EU, the price shown at checkout is handled so that applicable VAT is collected and remitted by the Merchant of Record. You do not need to account for EU VAT yourself on the purchase.

3.2. If you are a business buyer, you may be able to provide a valid VAT identification number at checkout, where the Merchant of Record supports it, so that the transaction is treated correctly for VAT (for example under the reverse-charge mechanism for cross-border B2B supplies). You are responsible for the accuracy of any tax number you provide.

3.3. Any taxes, duties, or charges imposed by your own country that are not collected at checkout are your responsibility.

4. Invoicing and records

4.1. The Merchant of Record issues your invoice or receipt. Keep it for your records; business buyers may need it to reclaim VAT where eligible.

4.2. We keep payment and invoice records as required by Dutch tax and accounting law, as described in the Privacy Policy.

5. Billing, renewal, and failed payments

5.1. The subscription renews automatically each month until you cancel. Cancellation stops future renewals.

5.2. If a payment fails, the Merchant of Record may retry the charge, and we may suspend access until payment is resolved, as set out in the Terms of Service.

6. Refunds and chargebacks

6.1. Refunds are processed by the Merchant of Record to your original payment method, as described in the Refund Policy, including the 14-day money-back guarantee and your statutory right of withdrawal.

6.2. If you do not recognise a charge, please contact us at hello@intakto.eu before starting a chargeback, so we can resolve it quickly. Improper chargebacks may lead to suspension under the Terms of Service.

7. Cross-border nature of the Service

7.1. The Service is operated from the Netherlands and hosted in the European Union (Germany). It is offered to customers across the EU and EEA, and potentially beyond, through the Merchant of Record.

7.2. By purchasing, you confirm that you may lawfully use the Service in your country and that you are responsible for compliance with your local law for your own use.

8. Liability for the payment layer

8.1. The collection of payment, tax determination and remittance, invoicing, and refund processing are carried out by the Merchant of Record under its own terms. To the maximum extent permitted by law, we are not liable for acts or omissions of the Merchant of Record or of your bank or card provider. This does not affect any mandatory consumer right you have, including against the seller of record.

8.2. The general limitation of liability in the Terms of Service applies to the Service we provide, subject to mandatory law.

9. Governing law

These Cross-Border Payment Terms are governed by the law of the Netherlands and read together with the Terms of Service, without prejudice to the mandatory consumer law of your country of residence in the EU or EEA. Your relationship with the Merchant of Record is also governed by its own terms.

10. Contact

HumanOps B.V., Amsterdam, 1091EE, Netherlands. Email: hello@intakto.eu. KvK number: [KvK number - to be added]. VAT/BTW number: [BTW number - to be added].

This document is provided for information and is not legal advice.